Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information Page

NI Spares is still open and we’re able to process and deliver your orders. Please be aware we’re experiencing very high demand so delivery times may possibly be a little longer than usual. Please bear with us and we’ll make sure your order is delivered to you securely and as quickly as possible.

The situation is of course very fluid, but we’ll post any important updates regarding deliveries to this page.

For the latest information and advice on COVID-19, please refer to the latest updates by the UK Government.

Frequently Asked Questions

1. Can I place an order?

Yes, we continue to serve customers. You can check the current delivery times at order check-out. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

2. Are delivery times affected?

Delivery lead times may be longer than usual. Please bear with us, we’ll get your orders to you as quickly as possible.

3. Is it possible to return items?

Yes, you can continue to return items.

4. Is it safe to receive orders?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

5. Is it possible to reduce contact with the driver when they deliver my order?

DPD and Royal Mail continue to implement new plans in response to the Coronavirus situation in the UK following advice issued by the government. This information is developing and ever changing.

With immediate effect, customers will no longer be asked to sign for deliveries using the handheld units. Instead, the delivery driver will sign for it and record the recipient’s name and a ‘Delivered on Authority’ message in the signature.

With this new process you will still get your track and trace functionality, giving you complete visibility of all your parcels.